Hi folks, hopefully someone can answer my questions.
I have booked a train ticket from Paris to Nantes and followed the very helpful MorganB instructions. All was well until I tried to print – my ticket will not download and when I mouse over the “download ticket” icon on the reservation the dialogue box on my computer screen shows the link is ‘null.’ This is somewhat troubling as I would like to have my ticket in hand before we leave, but I am hoping that I can pick up my ticket at the station the day of my travel. I did contacted customer service to see if I could get some help and although they acknowledged receiving my message they have not supplied an answer yet.
So my questions are:
Does anyone have experience with the non-printing ticket dilemma, and can you talk me through it? I did select the ‘print ticket at home’ feature and my reservation shows this on the confirmation e-mail.
If I have a copy of my reservation confirmation, can I simply go to a counter at the train station to pick up my ticket or is more involved?
How long does one need to be at the train station before the trip given the ticket mix-up to avoid any drama?
Any help would be very much appreciated. We are leaving today for Paris.
Thanks. J
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Sometimes I have been able to print tickets at home, sometimes not.
No matter, you can pick them up at any SNCF boutique or service window at any time (do not put this off until the last second, no one call tell how long the lines will be).
You will need:
1. The confirmation number
2. The credit card used (in hand) for the on line transaction.
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Thanks for your help Sarastro !
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I have gotten tickets both ways. Sarastro is correct that it%26#39;s easy to get them from the ticket agent (but you do need the SAME credit card you used for payent, plus the confirmation number - I would just take a printout of the e-mail you get). My observation was that only %26quot;PREM%26quot; (deeply discounted) fares appear to be ones you can print from home, and if the journey is in two segments all parts must be %26quot;PREM%26quot; in order to print.
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Unfortunately, you have chosen the %26quot;print-at-home%26quot; ticketing mode and this cannot be modified any more.
Sarastro and Berkeley are referring to another ticketing mode - classical ticketing with pick-up at a station or from an automatic machine.
Did you receive confirmation emails with a link to download and print the tickets ?
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Oh, and you%26#39;re leaving today. My, that gives very little time to clear this thing up.
I guess that you already entered your names, birth date and passport number into the voyages-sncf website.
Anyway, you can try to circumvent the problem :
- Empty your browser cache and/or try a different browser.
- Try accessing your tickets by clicking the link on your confirmation email.
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I wouldn%26#39;t worry about printing your tickets at this point. Collecting your paper-tickets at a manned ticket window at ANY SNCF station in France or Paris--not just your train%26#39;s departure station...or...one of the SNCF %26#39;boutiques%26#39; located around the city won%26#39;t present any problems.
But as noted, to make the collection from any manned ticket window at a SNCF station (***NOT*** and automatic ticket vending machine), you will need ***BOTH*** your Reservation Confirmation Number ***AND*** the ***SAME*** credit card that you used to complete the on-line purchase transaction. That%26#39;s it. Pass these across the ticket counter to an agent and in less time than it takes you to remember the French expression for %26quot;..Thank you..%26#39;...your paper-tickets will be passing back across the ticket counter to you.
If you have time during your stay, you can try to arrange your route to swing by your departure train station ahead of time to collect your paper-tickets. This will also give you an opportunity to have a quick look %26#39;round the station to see its layout, prior to your actual departure---as an example to spot someplace to catch a quick bite before you board your train on day of departure, pick up a cup of coffee, etc and get a sense of the layout of the station...but with the possible exception of Gare Montparnasse, Parisian train stations are fairly simple to figure out.
On the day of departure, if you%26#39;still need to collect your paper-tickets, then plan to arrive at the station 30 minutes or so prior to your train%26#39;s scheduled departure time. If you%26#39;ve already Collected your tickets in advance, then 15 minutes is usually plenty of time.
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We have just got back from France and I bought all of our train travel online following MorganB instructions. For the tickets which we could not print out we successfully retrieved out of the automatic machines, you just need your reservation number and the credit card that you purchased the tickets with, as you will need to insert that into the machine.
We found we could only retrieve tickets out of the machine, we could not purchase using our VISA card for an impromptu trip.
Arriving 30 minutes before departure is necessary.
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